Member Alert: Donít Fall Victim to Tech Support Scams!
Tech support scams have been around online for years. They often come in the guise of a pop-up message on the target’s computer screen, claiming viruses are attacking the device, along with a phone number to call for assistance. The operator then convinces the target to buy hundreds of dollars of tech support services they don’t need. More recently, scammers cold-call targets and claim to be from a major computer company, indicating that a virus or malware has infected the target’s computer.
How it Works:
- The caller convinces the target that his computer is infected and asks for remote access to the device to fix the problem.
- The scammer’s goal is to gain remote access to your device, and once in, claims to find multiple viruses or malware that they can fix for a fee.
- The scammer will ask for a form of payment, usually a credit card or wire transfer.
What You Should Know:
The Federal Trade Commission reports that thousands of people have lost hundreds of dollars to this scam. Last fall, the FTC shut down a business operating as Global Connect for running this scam, but scammers are again using this company name to target victims.
What You Should Do:
- If you get a tech support call out of the blue, just hang up the phone.
- Never give control of your computer to someone who calls you.
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