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Member Alert: New Scam Targets Social Security Benefits!


How does it work?

  • A scammer calls from a 323-area code, posing as a Social Security Administration (SSA) employee.
  • In some instances, the scammer tells the victim that he or she is due a cost-of-living adjustment increase in their Social Security benefit.
  • The caller then tries to get the victim to “verify” their Social Security number, name, date of birth, parents’ name and other personal information.
  • If the scammer succeeds, they use the information to make changes to the victim’s direct deposit, address, and telephone information.

What should you know?

  • The SSA does occasionally call people for customer service purposes.
  • Only in very limited situations, usually known by the person being called, will the SSA ask to confirm personal information.

What should you do?

  • Never provide information such as your Social Security number or bank account numbers to unknown people over the phone or the internet unless you are certain who is receiving it.
  • If you have questions about any SSA communication – a call, letter, email or text – contact your local Social Security office or 1-800-772-1213.
  • Report suspicious calls to the Office of the Inspector General at 1-800-269-0271 or online at

When it comes to fraud, being cautious is our number one weapon. Help protect yourself and loved ones from scams. Please share this alert!

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